Shipping policy

Thank you for shopping with KIRSTY ANN ANDERSON-JORDAN. As a dedicated fashion apparel retailer, we strive to deliver every customer’s clothing order with precision and professional care. Our team ensures all garments are carefully sorted, properly packaged to prevent fabric damage and creases, and dispatched in optimal condition to meet standard delivery timelines for global shoppers.

1. Order Processing Period

All confirmed apparel orders will undergo internal validation, quality checks and secure packaging within 1-3 business days after order confirmation, excluding weekends and national public holidays. Processing periods may be slightly prolonged during peak shopping seasons and high-volume promotional campaigns. Customers will receive immediate updates if any substantial shipping delays are anticipated.

2. Shipping Fee Calculation & Display

All shipping costs associated with clothing orders are dynamically calculated based on item weight, order volume and delivery location. Final shipping charges will be clearly presented on the checkout page before payment completion, enabling full cost transparency for every purchase.

3. Standard Shipping Timeframe

Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations serve only as estimated references. Actual parcel arrival times may vary due to courier service disruptions, customs clearance procedures, severe weather conditions, cross-border logistical limitations and regional public holiday schedules.

4. Shipment Confirmation & Tracking Access

Once your clothing order is fully processed and dispatched from our facility, you will receive an official shipment confirmation email containing unique parcel tracking details.
Tracking data and real-time delivery status updates will typically be accessible for customer viewing within 24-48 hours after the shipping carrier completes parcel collection and system registration.

5. Customer Address Accountability

Shoppers are responsible for double-checking the accuracy and completeness of their delivery address during checkout. KIRSTY ANN ANDERSON-JORDAN accepts no responsibility for misdelivered or returned parcels resulting from inaccurate or incomplete customer-provided address information. Any packages returned due to address errors will require additional reshipping fees to be covered by the buyer.

6. Transit Loss and Damage Resolution Process

If your apparel parcel is lost during international transit, please reach out to our support team within 7 days of your scheduled delivery date to initiate a formal logistics investigation. For orders arriving with damaged garments, flawed fabric or compromised packaging, please submit a support ticket within 48 hours of delivery with clear photos of damaged goods and packaging. Our team will review your submission and resolve the issue promptly.

7. Apparel Care Guidelines & Liability Exclusion

Each fashion garment is packaged with detailed care instructions covering correct wearing, washing, drying and maintenance practices. All clothing items must be maintained in accordance with the provided guidelines. KIRSTY ANN ANDERSON-JORDAN is not liable for fabric fading, shrinkage, deformation or product damage caused by improper maintenance, unauthorized alterations or general customer misuse.

8. International Shipping Terms and Official Contact Information

Cross-border apparel shipments may be subject to local import duties, customs taxes and clearance fees based on the destination country’s regulatory policies. All such additional charges are the sole responsibility of the customer and are not included in item prices or standard shipping fees.
For any questions or concerns regarding this Shipping Policy and your order logistics progress, please contact our customer support team via the official details below:
Trade Name: KIRSTY ANN ANDERSON-JORDAN
Phone number: +64 28 371 8931
Email: support@kirstystylehouse.shop
Physical address: 130 Charles Street, Napier, HKB 4110, New Zealand